www.areyouokbaby.in

Last Updated: February 04, 2026

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TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By accessing and using www.areyouokbaby.in (the "Website"), the AreYouOkBaby mobile applications (Caller App and Listener App), and the services provided by AreYouOkBaby, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of the Website and applications immediately.

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2. INTELLECTUAL PROPERTY

The Website, AreYouOkBaby concept, brand name, logo, content, design, mobile applications, and all related materials are the exclusive intellectual property of Vibha Listens Private Limited, a Chennai-based technology and mental wellness company registered under the Companies Act, 2013. All rights are reserved under applicable copyright laws, including but not limited to the Copyright Act, 1957 and the Information Technology Act, 2000. No part of this Website, applications, or their content may be reproduced, distributed, transmitted, or used without prior written consent from Vibha Listens Private Limited.

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3. NATURE OF SERVICES

AreYouOkBaby provides ONLY patient listening services. Our services are strictly limited to:

• Providing trained listeners to receive calls from individuals seeking emotional support
• Offering a supportive, judgment-free listening environment during phone/VoIP conversations
• Creating a safe space for callers to express themselves
• Nothing beyond patient listening and emotional support

WE DO NOT PROVIDE:

• Medical advice, diagnosis, or treatment
• Prescription medications or medical products
• Therapeutic interventions or counselling services
• Mental health treatment or psychiatric services
• Any products or services other than listening support

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4. PLATFORM OPERATIONS & AUTHORISED PRESENCE

As of February 04, 2026, AreYouOkBaby:

• Does NOT endorse, support, or operate any franchise operations
• Has NOT appointed any third-party entities or individuals to represent the service
• Operates ONLY from Chennai, Tamil Nadu – no branch offices exist elsewhere
• Any unauthorised representation or franchise claims are strictly prohibited and legally actionable under the Indian Penal Code and Information Technology Act, 2000

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5. LISTENER TERMS & CONDITIONS

5.1 Definition of Trained Listener

"Trained Listeners" refers to individuals who have successfully completed the following process:

1. Phase 1 Interview conducted by Vibha Listens Private Limited
2. One-day mandatory training programme
3. Assessment and certification under Vibha's Professional Listening Certification Programme

5.2 Listener Certification Clarifications

IMPORTANT:

• We do NOT provide degrees, diplomas, or professionally recognised certifications
• Our listeners are NOT qualified to practice privately as healers, therapists, or counsellors
• Listeners are NOT authorised to prescribe, diagnose, or provide medical consultation
• Training and certification are limited to our internal listening protocols only
• The certificate issued by Vibha Listens Private Limited is valid ONLY for operating on the AreYouOkBaby platform

5.3 Listener Availability Requirements

To be eligible for the Minimum Platform Engagement Fee, a listener must:

• Toggle their status to "AVAILABLE" in the Listener App
• Maintain a minimum of 40 (Forty) hours of AVAILABLE status per calendar month
• Availability hours are tracked automatically by the platform
• Partial months will be calculated on a pro-rata basis for new listeners

Note: Simply being "Available" does not guarantee calls. The platform engagement fee is compensation for keeping oneself available and ready to receive calls.

5.4 Listener Revenue Sharing Model

Listeners shall receive compensation as follows:

Payment Terms:

• Revenue calculations are based on completed calls only
• Payments are processed on a monthly cycle
• Listeners must maintain valid bank account details in the app for disbursement
• TDS (Tax Deducted at Source) shall be applicable as per Income Tax Act, 1961

5.5 Call Handling Rules for Listeners

MANDATORY PROTOCOL – Once a call is accepted and attended by a Listener:

1. The Listener CANNOT disconnect or terminate the call under any circumstances
2. ONLY the Caller/Speaker has the authority to disconnect or end the call
3. The Caller may disconnect at any time – before, during, or after the call is picked up
4. If a Listener forcibly disconnects (via app manipulation, network interference, or any other means), it shall be treated as a violation of Terms and may result in:
   • Forfeiture of revenue share for that call
   • Warning or suspension from the platform
   • Permanent termination of Listener account for repeated violations

Exception: In case of genuine technical failures (network drops, app crashes), the Listener must report the incident within 24 hours to the support email - support@areyouokbaby.in

5.6 Listener Code of Conduct

Listeners agree to:

• Maintain complete confidentiality of all caller information
• Provide non-judgmental, empathetic listening
• Refrain from offering unsolicited advice, opinions, or solutions
• Never solicit personal information, money, or favours from callers
• Never attempt to contact callers outside the platform
• Report any safeguarding concerns through proper channels

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6. CALLER TERMS & CONDITIONS

6.1 Caller Rights

Callers have the right to:

• Remain completely anonymous during calls
• Disconnect the call at any time without explanation
• Rate and provide feedback on listener performance
• Request a different listener for future calls
• Access call history and session summaries (without recordings)

6.2 Caller Responsibilities

Callers acknowledge and agree that:

• The service is NOT a substitute for professional medical or mental health care
• Emergency situations require immediate professional intervention (dial 112 or 108)
• Callers should consult qualified healthcare providers for medical concerns
• The service provides supplementary emotional support, not professional treatment
• Misuse of the platform (abusive language, harassment of listeners, prank calls) may result in account suspension

6.3 Call Disconnection Rights

• Before call is picked up: Caller may cancel/disconnect at any time without charge
• After call is connected: Only the Caller has the authority to disconnect the call
• Charges: Applicable as per the session duration selected and platform pricing

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7. CALL RECORDING POLICY

IMPORTANT DISCLOSURE – PLEASE READ CAREFULLY

7.1 Recording Notice

All calls made through the AreYouOkBaby platform are recorded.

By using our services (as a Caller or Listener), you expressly consent to the recording of all voice communications on the platform.

7.2 Purpose of Recording

Calls are recorded strictly for the following purposes:

7.3 Recording Safeguards

• All recordings are stored on secure, encrypted servers
• Access to recordings is strictly limited to authorised personnel
• Recordings are NOT shared with any third parties except as required by law
• Recordings are NOT used for marketing, advertising, or commercial purposes
• Recordings shall be retained as per applicable data retention laws and deleted thereafter

7.4 TRAI Compliance

This recording policy is implemented in accordance with:

• TRAI regulations on telecom services
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023

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8. LIMITATION OF LIABILITY

AreYouOkBaby and Vibha Listens Private Limited shall NOT be held responsible for:

• Any mental trauma, distress, or psychological impact experienced by Callers
• Imagined, hallucinated, or perceived effects during or after calls
• Any coincidental experiences or sensations reported by users
• Any undesirable outcomes resulting from the listening sessions
• Technical failures, network issues, or service interruptions beyond our control
• Actions or statements made by Listeners that violate our guidelines

REASON: We do not prescribe methods, medicines, therapeutic exercises, or treatment protocols. Our service is limited to listening support only.

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9. INDEMNIFICATION

Users (both Callers and Listeners) agree to indemnify, defend, and hold harmless Vibha Listens Private Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Violation of these Terms and Conditions
• Misuse of the platform
• Any third-party claims related to user conduct on the platform

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10. JURISDICTION AND GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Digital Personal Data Protection Act, 2023

The exclusive jurisdiction for any disputes arising from these terms or the use of our services shall be the courts of Chennai, Tamil Nadu, India.

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11. GRIEVANCE REDRESSAL

For any grievances, complaints, or concerns regarding the platform or services:

Grievance Redressal Officer
Email: gro@areyouokbaby.in
Response Time: Within 48 hours of receipt

For unresolved grievances, users may approach the appropriate consumer forum or regulatory authority.

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12. MODIFICATIONS TO TERMS

Vibha Listens Private Limited reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes through:

• Email notification (if registered)
• In-app notification
• Website banner announcement

Continued use of the platform after modifications constitutes acceptance of the revised terms.

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13. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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14. CONTACT INFORMATION

Vibha Listens Private Limited
Chennai, Tamil Nadu, India
Website: www.areyouokbaby.in
Grievance Email: gro@areyouokbaby.in

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PRIVACY POLICY

1. INFORMATION CONTROLLER

This Privacy Policy is issued by Vibha Listens Private Limited, Chennai, Tamil Nadu, India, the owner and operator of www.areyouokbaby.in and the AreYouOkBaby service, in compliance with the Digital Personal Data Protection Act, 2023.

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2. INFORMATION WE COLLECT

2.1 During Website Usage

• Basic technical information (IP address, browser type, device information)
• Website usage patterns and navigation data
• Cookies and similar tracking technologies

2.2 During Caller App Usage

• Phone number (for OTP verification and call connection)
• Call duration, timing, and session details
• Payment transaction details (processed through secure payment gateways)
• General location data (city/state level, if provided)
• Voluntary feedback, ratings, and survey responses
• Voice recordings of all calls (as disclosed in Section 7 of Terms)

2.3 During Listener App Usage

• Full name and contact details (for verification and payment)
• Government ID proof (for KYC compliance)
• Bank account details (for revenue disbursement)
• Availability status and hours logged
• Call attendance records and performance metrics
• Training and certification records
• Voice recordings of all calls (as disclosed in Section 7 of Terms)

2.4 Information We Do NOT Collect

• Detailed medical or psychiatric history
• Sensitive health records
• Credit/debit card numbers (handled by payment gateways)
• Biometric data
• Caste, religion, or political affiliation

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3. HOW WE USE YOUR INFORMATION

Information is used solely for:

• Providing and improving listening services
• Processing payments and disbursing listener earnings
• Tracking listener availability and performance
• Quality assurance and service improvement
• Technical maintenance and security
• Responding to grievances and disputes
• Regulatory and legal compliance (including TRAI requirements)
• Communication regarding service updates

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4. INFORMATION SHARING

We DO NOT share your personal information with:

• Third-party marketing organisations
• Insurance companies
• Data brokers
• Any unauthorised parties

Exceptions – Information may be disclosed to:

• Payment gateway providers (for transaction processing only)
• Cloud service providers (for secure data storage under strict confidentiality)
• Law enforcement or judicial authorities when legally required under Indian law
• Regulatory bodies (TRAI, RBI) as required for compliance

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5. CALL RECORDING – DATA HANDLING

As stated in the Terms and Conditions, all calls are recorded.

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6. DATA RETENTION

Users may request data deletion by contacting gro@areyouokbaby.in, subject to legal retention requirements.

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7. DATA SECURITY

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments
• Access controls based on role and necessity

However, no system is 100% secure. Users acknowledge inherent risks in electronic communication.

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8. USER RIGHTS UNDER DPDP ACT, 2023

Users have the right to:

• Access: Request information about data collected
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of personal data (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for data processing (may affect service availability)
• Grievance: File complaints regarding data handling
• Nomination: Nominate another person to exercise rights in case of death or incapacity

To exercise these rights, contact: gro@areyouokbaby.in

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9. COOKIES POLICY

Our website uses cookies to enhance user experience. Types of cookies used:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand usage patterns and improve services
• Preference Cookies: To remember user settings

Users can control cookie settings through browser preferences. Disabling cookies may affect website functionality.

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10. CHILDREN'S PRIVACY

Our services are NOT intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware of data collected from a minor without parental consent, it will be deleted promptly.

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11. CROSS-BORDER DATA TRANSFER

User data is primarily stored in India. If data transfer outside India becomes necessary (e.g., for cloud backup), it will be done in compliance with DPDP Act, 2023 provisions on cross-border data transfer.

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12. CONTACT FOR PRIVACY CONCERNS

Data Protection Officer
Vibha Listens Private Limited
Email: gro@areyouokbaby.in

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DISCLAIMER

IMPORTANT MEDICAL DISCLAIMER

AreYouOkBaby IS NOT A MEDICAL SERVICE

This website and service are operated by Vibha Listens Private Limited and provide ONLY emotional listening support. This disclaimer must be read and understood before using our services.

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1. NOT MEDICAL ADVICE

• AreYouOkBaby does NOT provide medical advice, diagnosis, or treatment
• Our listeners are NOT medical professionals, therapists, psychiatrists, or counsellors
• Conversations are NOT therapy sessions or medical consultations
• Service is NOT a substitute for professional healthcare
• No doctor-patient or therapist-client relationship is established

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2. EMERGENCY SITUATIONS

FOR MEDICAL EMERGENCIES:

• Call emergency services immediately: 112 (National Emergency) or 108 (Ambulance)
• Contact your local hospital or physician
• Do NOT rely on AreYouOkBaby for emergency medical situations

FOR MENTAL HEALTH CRISES:

• Contact professional mental health services
• Reach out to suicide prevention helplines (listed below)
• Seek immediate professional intervention

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3. LIMITATION OF SERVICE

AreYouOkBaby provides ONLY:

• Patient listening services
• Emotional support through conversation
• A safe, judgment-free space to talk

WE DO NOT PROVIDE:

• Medical prescriptions or recommendations
• Therapeutic interventions or treatment plans
• Professional mental health services
• Medical products or medications
• Diagnostic services
• Relationship counselling or legal advice

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4. NO GUARANTEES

We make NO guarantees about:

• Improvement in mental health conditions
• Resolution of personal problems
• Therapeutic or healing outcomes
• Medical benefits
• Relationship or life improvements

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5. USER RESPONSIBILITY

Users are responsible for:

• Seeking appropriate professional help for medical and mental health concerns
• Understanding the limitations of our service
• Making informed decisions about their healthcare
• Recognising when professional intervention is needed
• Providing accurate information during emergencies

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6. RELEASE OF LIABILITY

By using AreYouOkBaby services, users acknowledge and agree that:

• Vibha Listens Private Limited is NOT liable for any health outcomes
• Users assume full responsibility for their healthcare decisions
• The service is used at user's own risk
• No therapeutic relationship is established
• Recordings may be used for quality and compliance purposes

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7. PROFESSIONAL HELP RESOURCES

For Professional Mental Health Services in India:

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8. ACKNOWLEDGMENT OF CALL RECORDING

By using www.areyouokbaby.in and related applications, users acknowledge that:

• All calls are recorded for quality and regulatory compliance
• They consent to such recording by using the service
• Recordings may be reviewed by authorised personnel
• Recordings may be provided to authorities if legally required

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9. LEGAL JURISDICTION

This disclaimer is governed by Indian law, with exclusive jurisdiction in Chennai, Tamil Nadu courts.

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10. ACKNOWLEDGMENT

By using www.areyouokbaby.in or the AreYouOkBaby mobile applications, users acknowledge they have read, understood, and agree to:

• These Terms and Conditions
• The Privacy Policy
• This Disclaimer
• The Call Recording Policy

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11. CONTACT INFORMATION

Vibha Listens Private Limited
Chennai, Tamil Nadu, India
Website: www.areyouokbaby.in
Grievance Email: gro@areyouokbaby.in

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© 2025-2026 Vibha Listens Private Limited. All Rights Reserved.
Document Version: 2.0 | Effective Date: February 04, 2026